Privacy Policy
Last updated: 26/03/2026
Yilli Rreung Housing Aboriginal Corporation (“Yilli”, “we”, “us”, or “our”) is committed to protecting the privacy of every person who engages with our website and services. We handle personal information with care, cultural sensitivity, and in accordance with the law.
This Privacy Policy applies to personal information collected through our website — including all online forms — and explains how we collect, use, store, disclose, and protect that information.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth).
A note regarding sensitive information: Some of our services — particularly housing and tenancy — require us to collect sensitive personal information including identification documents, financial details, and personal circumstances. We treat all such information with the highest level of confidentiality and collect only what is necessary to deliver our services.
Yilli Rreung Housing Aboriginal Corporation is an Aboriginal Corporation providing housing and related services to Aboriginal and Torres Strait Islander community members. We recognise the essential right of individuals to have their personal information handled in ways they would reasonably expect — protected on one hand, and accessible to them on the other.
The information we collect depends on how you interact with our website. We only collect what is reasonably necessary for our functions and activities.
• Name and contact details (email address and/or phone number)
• The subject and content of your enquiry
• Name, contact details, and residential address
• Employment history, qualifications, and relevant skills
• Referee contact details
• Membership eligibility information
• Name and contact details (optional — you may submit feedback anonymously)
• Feedback, comments, or complaints about our services or programs
These forms collect more detailed personal information in order to assess and manage housing applications. This may include:
• Full name, date of birth, and gender
• Current and previous residential addresses
• Income details, employment status, and financial circumstances
• Copies of identification documents (e.g. driver’s licence, Medicare card, birth certificate, passport)
• Next of kin and emergency contact details
• Rental history and tenancy references
• Household composition, including details of dependants
• Any other information reasonably required to assess your application or manage your tenancy
Identification documents and sensitive financial information submitted through our tenancy forms are treated as strictly confidential. Access is restricted to authorised Yilli housing services staff only.
When you browse our website, we may automatically collect:
• IP address, browser type, and device information
• Pages visited, links clicked, and time spent on our site
• The website or search engine that referred you to us
We collect personal information in the following ways:
• When you complete and submit a form on our website
• When you contact us directly by phone or email
• When you visit our website (automatically, via cookies and analytics tools)
• Through third-party platforms used to operate our website and deliver our services
Where it is reasonably practicable, we collect personal information directly from you. If we collect information about you from a third party, we will take reasonable steps to make you aware of this.
We use personal information only for the primary purpose for which it was collected, or a directly related purpose. This includes:
• Responding to your enquiry and providing the service or support you have requested
• Assessing and processing housing, tenancy, employment, or membership applications
• Managing your tenancy or ongoing service relationship with us
• Processing and recording feedback and complaints
• Communicating with you about your application, tenancy, or request
• Meeting our legal, regulatory, and funding reporting obligations
• Improving our website, programs, and service delivery
We will not use your personal information for any unrelated purpose without your consent, unless we are required to do so by law.
We do not sell, rent, or trade your personal information to any third party.
When you submit a form on our website, your information is securely transmitted to the relevant Yilli team or staff member based on the nature of the form. For example, housing and tenancy enquiries are directed to our housing services team, employment expressions of interest are sent to our human resources team, and feedback is routed to the relevant service area.
Form submissions may be retained as a record of your enquiry or application. Our online forms are processed with the assistance of a third-party platform, which is required to handle your information securely and in accordance with applicable privacy laws.
Your personal information may be stored in a number of ways depending on your interaction with us:
• Form submissions are delivered by email to the relevant Yilli staff member or team
• PDF copies of submissions may be generated and securely retained for record-keeping purposes
• Feedback and service records may be stored within Logiq, our feedback and case management platform
• Tenancy and housing information may be stored within [INSERT tenancy management platform name], used by our housing services team
• Staff and personnel information is maintained in secure personnel files held by our Human Resources team
We take reasonable steps to protect all stored personal information from misuse, loss, and unauthorised access, modification, or disclosure. We retain personal information only for as long as necessary for the purposes for which it was collected, or as required by law.
We may disclose your personal information to:
• Yilli staff and service teams responsible for handling your enquiry, application, or tenancy
• Third-party service providers who assist us in operating our website and delivering our services (see Section 8 below)
• Government agencies, funding bodies, or regulatory authorities where required by law or as part of our reporting obligations
• Other parties where you have provided your consent
• Emergency services or relevant authorities where disclosure is required to prevent a serious and imminent threat to life, health, or safety
All third parties with whom we share personal information are required to handle that information securely and in accordance with applicable privacy laws. Where we engage contractors or service providers, we ensure appropriate privacy obligations are reflected in our contractual arrangements.
Our website and operations make use of third-party platforms and service providers to assist with functions such as form processing, feedback management, tenancy management, website analytics, and hosting. These providers may collect or process personal information as part of delivering their services to us.
All third-party providers are required to handle personal information securely and in accordance with applicable privacy laws. Each provider operates under its own privacy policy and security practices. We ensure that appropriate privacy obligations are reflected in our arrangements with these providers.
Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how our website is used. Cookies are small text files placed on your device when you visit our site.
Cookies may collect information such as:
• Pages you visit and how long you spend on them
• Your browser type, device, and operating system
• Whether you have visited our website before
You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of parts of our website.
Our website displays a cookies consent notice when you first visit. By continuing to use our website after accepting that notice, you consent to our use of cookies as described in this policy.
We take reasonable steps to ensure that the personal information we hold is accurate, complete, up to date, and relevant to the purposes for which it is used. If you believe any information we hold about you is inaccurate, incomplete, or out of date, please contact us using the details in Section 13.
We take reasonable steps to protect all personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our measures include:
• Restricting access to personal information to authorised staff only
• Using secure, reputable platforms for form processing, data storage, and communications
• Ensuring third-party service providers meet appropriate security standards
• Maintaining physical security of personnel records held by our HR team
While we take all reasonable precautions, no method of transmission over the internet is completely secure. We cannot guarantee the absolute security of information transmitted to or from our website.
You have the right to request access to the personal information we hold about you, and to request corrections if you believe it is inaccurate, incomplete, misleading, or out of date. To make a request, please contact us using the details in Section 13 below. We will respond within a reasonable timeframe.
In some circumstances, we may be required by law to decline an access request. If this occurs, we will inform you of the reason.
You also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached. Visit www.oaic.gov.au for more information.
Where it is lawful and practicable to do so, we allow individuals to interact with us anonymously or using a pseudonym. For example, feedback may be submitted without identifying yourself.
However, some services — such as housing applications — require us to verify your identity in order to deliver those services. In those cases, we are unable to process your application on an anonymous basis.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will be published on this page with a revised date. We encourage you to check this page periodically.
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy concern, please contact us:
Yilli Rreung Housing Aboriginal Corporation
Email: info@yillihousing.com.au
Phone: 08 8935 0100
Address: 23 Callanan road, Yarrawonga, NT
Website: www.yillihousing.com.au
This Privacy Policy is intended to comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth), as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth).
